Returns and Repairs
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.
To return an item to us, please follow the below steps:
When returning an item from overseas, please make sure to follow the above steps.
LYTASA.CO.UK does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods.
Please note if a customs declaration form is required, correctly mark the goods as ‘Returned Item’. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.
Any return received without a completed Return Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.
Returns received outside of the above stated timelines will not be accepted.
Refunds will be issued within 14 days of LYTASA.CO.UK receiving your return.
All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original method of purchase.
Unwanted gifts and goods returned without a receipt may be exchanged for a credit note.
Returning Faulty Goods
In the unlikely event that goods are delivered faulty or damaged please EMAIL US so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and email us immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by LYTASA.CO.UK and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full REPAIR SERVICE for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
If you have received an item as a gift and don’t have a receipt, we will happily provide a credit note for the current item price. This can be used on our website against the purchase of a different item with the same or greater value.
Please note that the above terms still apply to all gift returns.
All the above does not affect your statutory rights.